Who we work with
Four kinds of client, one standard of work.
What each of them needs from us is completely different. Find yours.
Property managers & agencies
One email address instead of seven contractors.
You have forty maintenance jobs a month across six or seven trades, and you are chasing most of them. Meanwhile the legal clock runs: urgent repairs generally attended within 48 hours, non-urgent completed within 14 days.
An ARCEL Agency Account puts that on one desk. It is free, there is no contract and no exclusivity. Try us on one job.
What the account gives you
One contact, one email address
No switchboard, no chasing.
Acknowledged in 2 hours
In writing, with who is attending and when.
Urgent attended in 24 hours
Inside the statutory window, not on it.
We ring the tenant ourselves
You are out of the scheduling entirely.
Photos with every invoice
Before and after, ready to forward to the owner.
No contract, no exclusivity
Nothing to sign. Nothing to get out of.
Homeowners
A renovation that is actually managed.
You are spending your own money on your own home, and every quote you have been handed is a black box. You have heard the stories — the trade who disappeared, the price that doubled halfway through.
What you get instead
An itemised quote
Line by line, with what is NOT included written down.
A real timeline
Dates, not "a few weeks".
One point of contact
The same person for the whole job.
Weekly updates
Posted to your own project page, so you are never guessing.
Your home protected
Covered and cleaned down daily.
A photo record
The whole job documented, start to finish.
Developers
The last five per cent.
The trades have moved on. The punch list is a hundred and forty items across nine trades, purchasers are inspecting and settlement is booked. Nobody wants to come back for two days of patching.
One contract closes out the whole list — plastering, painting, carpentry, tiling, flooring, doors, hardware — with a defined programme and weekly written progress. Every defect item photographed on close-out, ready to hand to purchasers.
Where we fit
- Defect rectification and punch-list close-out
- Make-goods
- Finishing and handover works
- Office, retail and shop fit-outs
- Strata and common area works
- Multi-trade coordination across a site
Start us on one building, or one townhouse.
Landlords & investors
We will tell you what is not worth spending.
Most owners overspend on the wrong things and underspend on the ones that actually lift rent or sale price — and sit exposed on rental minimum standards while they do it.
What we do for you
- Maintenance that protects the asset
- Upgrades between tenancies that lift rent
- Rental minimum standards compliance works
- Pre-sale renovation programmes
- Honest advice on what returns and what does not
- 2 hours
- Written acknowledgement of every enquiry
- 24 hours
- Urgent maintenance attended on site
- Every job
- Before-and-after photos with your invoice